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On being “outdated”
An acquaintance recently called my user-experience (UX) message “outdated.” As perceptions are always true in the eyes of the beholder, I did not contest this remark. But I’m surprised that this person...
View ArticleSome thoughts on World Usability Day
Yesterday was “World Usability Day.” This is sad. Here’s why. We denote particular days for two reasons: To commemorate something (Martin Luther King’s birthday, for example), or to bring attention to...
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TIMBUK2 And Social Customer Service
On January 24, 2013 one of the clips on my TIMBUK2 Messendger D-Lux Bag broke due to harsh weather conditions. To be fair, it was the second time, cause low temperatures cause the plastic to wear off...
View ArticleSelling User Experience
I grew up in an unusual household. As the son of politically aware scientists, by the time I was six, my greatest passions were music, baseball, antique cars, and nuclear isotopes. What I learned at a...
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Design angel
Earlier this year, my dear friend, Hannah Koppel, gave me a paper angel she had made. Here’s a photo: Hannah is a talented designer and ceramacist. And as the daughter of renowned silversmith...
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Less is more
Recently, I’ve started to wonder what really matters to me here in life. The answers have surprised me and I’d like to share one of them with you now. Over time, I’ve acquired more personal property...
View ArticleIn search of serendipity
If reports from the recent South By Southwest Interactive Festival are to be believed, “serendipity” – a fortunate accidental discovery – appears to be “Buzzword of the Month.” This is both good and...
View ArticleRiffing on the “content is king” metaphor
We’ve heard that “content is king” for years. Curiously, the metaphor stands up extremely well, even when stretched, prodded, and otherwise abused. Here’s my take. Content is KingContent rules all...
View ArticleThe Triforce of UX
I love metaphors and analogies; they make complicated stuff seem simple. Here’s my take on what I believe are the core elements of user experience: the Triforce of UX – feel, perceive, convey. User...
View ArticleWhat exactly ux professionals do?
Last week I had a Skype conversation with some fellow UX professionals about the essence of User Experience Design. Perhaps unsurprisingly, a lot of the discussion focused on why so many practitioners...
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